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APPAREL FAQ
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What is your return policy?
We accept returns within 30 days of delivery. Items must be in original condition with tags attached. The customer is responsible for return shipping costs.
How do I initiate a return?
Contact our customer service team through email or phone to initiate a return. They will provide you with further instructions.
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Can I exchange an item?
Yes, you can exchange an item for a different size or color. You will be responsible for return shipping costs.
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What is the process for exchanging an item?
Contact our customer service team to initiate the exchange process. They will provide you with further instructions.
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How long does it take to process a return or exchange?
It takes approximately 7-10 business days to process a return or exchange once we have received the item.
What should I do if I received a damaged item?
Contact our customer service team immediately if you received a damaged item. They will assist you with the return and replacement process.
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What if I received the wrong item?
Contact our customer service team if you received the wrong item. They will assist you with the return and replacement process.
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Can I return or exchange sale items?
Yes, you can return or exchange sale items within 30 days of delivery, following our return policy.
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How do I track my return or exchange?
Our customer service team will provide you with a tracking number for your return or exchange. You can track it using the shipping carrier's website.
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How do I receive a refund?
Refunds will be processed to the original form of payment within 7-10 business days of receiving the returned item.
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DIGITAL PRODUCTS FAQ
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What is your return policy?
All sales are final and we do not offer refunds for not liking the content of the tutorial videos.
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Can I get a refund if I am not satisfied with the tutorial video?
No, all sales are final and we do not offer refunds for any reason.
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How do I access the tutorial videos?
You can access the tutorial videos through our website by logging into your account.
Can I download the tutorial videos?
No, the tutorial videos can only be streamed through our website.
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Are the tutorial videos compatible with all devices?
Our tutorial videos can be streamed on most devices with an internet connection.
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What if I have technical difficulties accessing the tutorial videos?
Contact our customer service team if you are experiencing technical difficulties. They will assist you in resolving the issue.
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Are the tutorial videos regularly updated?
Yes, we regularly update our tutorial videos to ensure they are up-to-date and relevant.
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What if I need additional support with the tutorial videos?
Our customer service team is available to answer any questions and provide additional support.
How can I purchase a tutorial video?
You can purchase a tutorial video through our website by adding it to your cart and proceeding to checkout.
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Contact us for any further questions or concerns.